Terms of Service

These terms govern your use of BizEdge. BizEdge is operated from Australia by the registered owner of the bizedge.com.au domain; ABN and full legal entity details appear on every Stripe invoice we issue and may also be requested at hello@bizedge.com.au. By signing up or using BizEdge, you accept these terms.

1. The service

BizEdge is a software service that helps Australian local-service businesses run their word-of-mouth growth — customer memory, review harvesting, reactivation pings, referral asks, and an agentic Edge that proposes the next move for you to approve.

2. Your account

• You must be authorised to act for the business you sign up.
• You're responsible for keeping your login credentials secure.
• One subscription covers one business (one ABN).

3. Pricing & billing

• Tiers are Solo $79/mo, Crew $179/mo, and Foreman $349/mo (all + GST), billed monthly via Stripe.
• Founding-partner discount is $175/mo + GST on the Foreman tier, limited to 5 seats, locked for 12 months from subscription start, then reverts to the Foreman list rate ($349/mo + GST).
• Cancel any month — your subscription stops at the end of the current billing period.
• We don't lock you into annual contracts and we don't charge setup fees.

4. Customer messaging on your behalf

When BizEdge sends SMS or email to your customers, it does so under your authority and your business identity. You authorise us to act as your sender. Every message includes the opt-out mechanism required by the Spam Act 2003 (Cth), and we honour STOP/unsubscribe requests immediately. You remain responsible for the legality of your customer list and the suitability of each campaign you approve.

5. Your data

• You own your data. We hold it on your behalf to provide the service.
• You can export everything as CSV at any time.
• Hosting is in AWS Sydney (via Supabase). See our Privacy Policy for details.
• We don't sell your data and we don't train third-party AI models on it without your explicit consent.

6. Acceptable use

You agree not to use BizEdge to:

• Send messages to people who haven't had a prior business relationship with you, or who have opted out.
• Operate someone else's business without their authority.
• Reverse-engineer, scrape, or resell the service.
• Anything illegal under Australian or applicable law.

7. Suspension & termination

We may suspend or terminate accounts for non-payment, breach of these terms, or activity that puts the integrity of the service or other customers at risk. You may cancel any time from your account settings. On termination, you have 30 days to export your data before it is permanently deleted.

8. Warranties & liability

BizEdge is provided "as is". We make no guarantees about specific outcomes (review counts, lead volume, revenue uplift). To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms excludes your rights under the Australian Consumer Law.

9. Changes

We may update these terms; if changes are material, we'll email you at least 14 days before they take effect. Continued use after the effective date means you accept the changes.

10. Contact

Questions: hello@bizedge.com.au. Legal: legal@bizedge.com.au.

This is a plain-English summary intended to be readable. If anything here is unclear, the law of Victoria, Australia governs interpretation. Seek legal advice for high-stakes decisions.